DISPUTE RESOLUTION policy

At VICE-VERSA, we believe trust is the foundation of meaningful connections. Our dispute resolution process is designed to be transparent, efficient, and fair, while protecting both parties through escrow.

 

How Escrow Works (Before, During, After)

When a meeting is booked, the full payment is locked in escrow before the meeting begins.

• Before the meeting: Funds are secured in escrow.

• During the meeting: Funds remain locked while the meeting takes place.

• After the meeting: Funds are released to the host unless a dispute is filed within the dispute window.

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Dispute Window (2 Hours)

After the meeting ends, funds are released to the host unless a dispute is filed within 2 hours of meeting completion.

• If a dispute is filed within 2 hours, the payment remains held while we review the case.

• If no dispute is filed within 2 hours, the transaction is treated as final and funds are placed in queue for release to hosts.

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Types of Disputes We Handle

We will process refunds only if your complaint confirms one of the following:

 

No-show or extreme lateness by the host​

• If you paid for the meeting and you never showed up, you will not be refunded.

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Safety or serious mental health concerns making the meeting uncomfortable or unsafe ​

• If you paid for the meeting and you made the meeting uncomfortable or unsafe, you will not be refunded.

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Catfishing / Identity misrepresentation of the host​

• If you paid for the meeting and it ended because you provided false information about your profile, you will not be refunded.

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Failure to adhere to the terms of the meeting agreement​

• If you paid for the meeting and you did not respect the agreement, you will not be refunded.

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If a meeting was completed legitimately and no dispute is filed within the 2-hours window, the meeting is considered successfully completed.

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How to File a Dispute (App Only)

Disputes must be submitted through your meeting card in our app, this is the only accepted dispute submission method.

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Important:

• No disputes are accepted by email.

• No disputes are accepted via VICE-VERSA platform chat/DMs.

• Submissions outside the 2-hour window will not be processed.

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Required Information

To avoid unnecessary delays, your submission must include:

• Meeting date and time

• Other user’s profile name/username

• Specific details of the dispute (what happened, what was agreed, what was violated)

• Supporting evidence (audio, video, screenshots)​

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Unacceptable Evidence:

• Hearsay

• External social media screenshots

• Third-party testimonials

• Unverifiable claims

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Resolution Timeline

We aim to resolve disputes quickly and fairly.

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0–2 Hours: Dispute Reporting

Submit your dispute immediately after the meeting ends, within the 2-hour window.

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2–12 Hours: Initial Review

We review the submission for completeness and evaluate initial evidence.

 

12–48 Hours: Comprehensive Investigation

We may contact both parties and review all submitted evidence.

 

48–72 Hours: Resolution Communication

Final decision is communicated to both parties.

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Possible Resolution Outcomes

Depending on the facts, outcomes may include:

• Full payment release to the host

• Partial refund

• Full refund

• User warning

• Account suspension

• Account termination

 

All decisions are final.

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User Conduct Expectations

To keep the process fair, all parties are expected to:

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• Provide honest, factual information

• Maintain respectful communication

• Cooperate during the investigation

• Avoid retaliatory actions

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Serious Misconduct

Cases involving potential legal violations (harassment, fraud, threats, coercion) may be reported to appropriate authorities.

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Safety & Liability (In-Person Meetings)

VICE-VERSA does not provide insurance or liability coverage for in-person meetings. Members are responsible for their own safety and decisions when meeting in person.

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By using VICE-VERSA, you agree to this Dispute Resolution Policy.