DISPUTE RESOLUTION

Our Commitment to Fair Resolutions

At VICE-VERSA, we believe that trust is the foundation of meaningful connections. Our dispute resolution process is designed to be transparent, efficient, and fair, ensuring a safe and positive experience for all users.

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📋 Types of Disputes We Handle

1. Meeting-Related Disputes

• 🕒 Incomplete or unsatisfactory services

• ❌ No-show incidents

• 🎭 Misrepresentation of skills or expertise

• 🚩 Inappropriate behavior during meetings

• ⏱️ Disagreements about meeting duration or quality

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2. Payment-Related Disputes

• 💳 Incorrect billing

• 🛡️ Unauthorized charges

• 💰 Refund requests

• 🔄 Payment processing issues

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3. Platform Interaction Disputes

• 👤 Profile misrepresentation

• 🚫 Harassment or inappropriate communication

• 📜 Violation of platform terms

• 🚨 Safety concerns

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⏱️ Quick Resolution Timeline

0-3 Hours: Dispute Reporting

Submit your dispute immediately after the meeting. Provide detailed information and evidence.

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3-12 Hours: Initial Review

Our team reviews the initial evidence and preliminary details of the dispute.

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12-48 Hours: Comprehensive Investigation

Detailed investigation involving both parties, reviewing all submitted evidence.

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48-72 Hours: Resolution Communication

Final decision communicated to both parties with full explanation.

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📝 How to File a Dispute

Required Information

1. Meeting date and time

2. Other user's profile name

3. Specific details of the dispute

4. Supporting evidence (screenshots, chat logs)

5. Desired resolution

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Filing Methods

• 🖥️ Online Form: Dispute Resolution Form

• 📧 Email: info@vice-versa.live

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🔍 Evidence Guidelines

Acceptable Evidence

• 📄 Platform chat logs

• 🎥 Meeting recordings (with consent)

• 📸 Screenshots of interactions

• 📝 Detailed written description

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Unacceptable Evidence

• ❌ Hearsay

• 🌐 External social media screenshots

• 👥 Third-party testimonials

• ❓ Unverifiable claims

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🏆 Possible Resolution Outcomes

• 💸 Full payment release

• 💰 Partial payment refund

• 🎫 Platform credit

• ⚠️ User warning

• 🚫 Account suspension

• 🔒 Account termination

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🔄 Appeals Process

1. Submit written appeal within 24 hours of initial resolution

2. Provide new, substantive evidence

3. Independent review by senior team member

4. Final decision within 5 business days

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🤔 User Conduct Expectations

• 🤥 Provide honest, factual information

• 🤝 Maintain respectful communication

• 🤲 Cooperate fully during investigation

• 🚫 Avoid retaliatory actions

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⚖️ Serious Misconduct

Cases involving potential legal violations (harassment, fraud, threats) may be reported to appropriate authorities.

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📞 Contact Our Dispute Resolution Team​

• Email: info@vice-versa.live

• Platform Chat Support : @VICE-VERSA
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⚠️ Important Disclaimer

VICE-VERSA reserves the right to modify this dispute resolution policy. Users will be notified of significant changes.

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By using VICE-VERSA, you agree to this Dispute Resolution Policy.