DISPUTE RESOLUTION

Our Commitment to Fair Resolutions

At VICE-VERSA, we believe that trust is the foundation of meaningful connections. Our dispute resolution process is designed to be transparent, efficient, and fair, ensuring a safe and positive experience for all users.

​

📋 Types of Disputes We Handle

1. Meeting-Related Disputes

• Incomplete or unsatisfactory services

• No-show incidents

• Misrepresentation of skills or expertise

• Inappropriate behavior during meetings

• Disagreements about meeting duration or quality

​

2. Payment-Related Disputes

• Incorrect billing

• Unauthorized charges

• Refund requests

• Payment processing issues

​

3. Platform Interaction Disputes

• Profile misrepresentation

• Harassment or inappropriate communication

• Violation of platform terms

• Safety concerns

​

⏱️ Quick Resolution Timeline

0-3 Hours: Dispute Reporting

Submit your dispute immediately after the meeting. Provide detailed information and evidence.

​

3-12 Hours: Initial Review

Our team reviews the initial evidence and preliminary details of the dispute.

​

12-48 Hours: Comprehensive Investigation

Detailed investigation involving both parties, reviewing all submitted evidence.

​

48-72 Hours: Resolution Communication

Final decision communicated to both parties with full explanation.

​

📝 How to File a Dispute

Required Information

1. Meeting date and time

2. Other user's profile name

3. Specific details of the dispute

4. Supporting evidence (screenshots, chat logs)

5. Desired resolution

​

Filing Methods

• Online Form: Dispute Resolution Form

• Email: info@vice-versa.live

​

🔍 Evidence Guidelines

Acceptable Evidence

• Platform chat logs

• Meeting recordings (with consent)

• Screenshots of interactions

• Detailed written description

​

Unacceptable Evidence

• Hearsay

• External social media screenshots

• Third-party testimonials

• Unverifiable claims

​​

🏆 Possible Resolution Outcomes

• Full payment release

• Partial payment refund

• User warning

• Account suspension

• Account termination

​​

🔄 Appeals Process

• Submit written appeal within 24 hours of initial resolution

• Provide new, substantive evidence

• Independent review by senior team member

• Final decision within 5 business days

​

🤝 User Conduct Expectations

• Provide honest, factual information

• Maintain respectful communication

• Cooperate fully during investigation

• Avoid retaliatory actions

​

🚫 Serious Misconduct

Cases involving potential legal violations (harassment, fraud, threats) may be reported to appropriate authorities.

​

📞 Contact Our Dispute Resolution Team​

• Email: info@vice-versa.live

• Platform Chat Support : @VICE-VERSA​

​

By using VICE-VERSA, you agree to this Dispute Resolution Policy.